Responsible Gaming

Gaming Should Be Entertainment

At Chainé FM, we believe that betting and gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Betting always carries risk, and the odds are designed in favour of the operator. Only bet what you can afford to lose.

Age Verification

In the United Kingdom, you must be at least 18 years of age to participate in betting and gaming activities. William Hill and all affiliated operators conduct strict age verification checks. If you are under 18, please do not attempt to register or place bets. We take this responsibility seriously to protect young people.

Warning Signs of Problem Gambling

If you recognise any of the following signs in your own behaviour, it may be time to seek help:

• Spending more time or money gambling than intended
• Chasing losses by betting more to recover money lost
• Hiding gambling activity or lying about how much you gamble
• Gambling to escape problems, stress, or negative emotions
• Borrowing money to fund gambling
• Neglecting family, work, or other responsibilities due to gambling
• Feeling anxious or irritable when unable to gamble
• Unsuccessful attempts to cut down or stop gambling
• Friends or family expressing concern about your gambling

Self-Help Tools & Safer Gambling Features

William Hill and other responsible operators offer tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a daily, weekly, or monthly period
• Loss Limits: Cap the amount you are willing to lose over a specified timeframe
• Stake Limits: Restrict the maximum bet amount per wager
• Reality Checks: Receive reminders during your gaming session about how long you've been playing
• Time-Out: Take a temporary break from your account for a set period
• Self-Exclusion: Permanently close your account if you feel you cannot control your gambling

These tools are available in your account settings. Use them to set boundaries that work for you.

Support Organizations & Resources

United Kingdom

• GamCare – Free, confidential support and counselling for problem gamblers
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free, 24/7)
• GamStop – The National Self-Exclusion Scheme for online gambling
  Website: www.gamstop.co.uk
  Self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous – Peer support meetings and recovery programme
  Website: www.gamblersanonymous.org.uk

International Resources

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de

If You Need Help, Reach Out Today

Problem gambling can affect anyone, and seeking help is a sign of strength. If you or someone you know is struggling with gambling, please contact one of the organisations above. They provide confidential, non-judgmental support to help you take control.

Remember: You are not alone, and help is available 24/7.